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The Upward Path

reflections by Tim Gray

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Checking out of customer service

August 5, 2013 By Tim Gray

Have you noticed the big supermarkets are increasingly bringing in stations where you scan your shopping yourself, to replace staffed cashier points? What does that say to us? It says that they don’t see themselves as there to serve customers any more. They see themselves as warehouses. You know, I’m fairly tech-savvy and mentally flexible, […]

Tagged With: business, client, reflections

On the pricing of ebooks

November 6, 2012 By Tim Gray

I just had this experience. Someone recommended a book. Sounded interesting, might get, wondering about print or ebook format. Grabbed the Kindle sample to test it out, liked what I read. Kindle book price is £11.15. Process stops for further internal debate. By the way, the book in question is Winning the Story Wars by […]

Tagged With: books, business, ebooks, kindle, publishing

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